Privacy Policy

Last Updated: November 29, 2020

Missing You Forever (“we,” “us,” or “our”) operates the website missingyouforever.com (the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our memorial candle lighting services.

Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

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1. INFORMATION WE COLLECT

Personal Information
When you use our Service, we may collect the following personal information:
– Name and email address (when lighting a candle or creating a memorial)
– Name of the person being memorialized
– Memorial messages and dedications
– Payment information (processed securely through Stripe or PayPal)
– IP address and browser information
– Contact form submissions

Automatically Collected Information
When you access our Service, we automatically collect:
– Device and browser type
– Operating system
– Pages visited and time spent
– Referring website addresses
– Geographic location (country/region)

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2. HOW WE USE YOUR INFORMATION

We use the information we collect to:
– Create and display memorial candles on our website
– Process payments for candle lighting and subscriptions
– Send confirmation emails and renewal notifications
– Send daily inspirational quotes (if subscribed)
– Respond to your inquiries and support requests
– Improve our website and services
– Comply with legal obligations

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3. INFORMATION SHARING AND DISCLOSURE

We do not sell, trade, or rent your personal information to third parties.

We may share your information with:
– Payment Processors: Stripe and PayPal process payments securely. They have their own privacy policies governing the use of your payment information.
– Service Providers: Third-party companies that help us operate our website (hosting, email services).
– Legal Requirements: When required by law or to protect our rights and safety.

Memorial Information Visibility:
– The name of the person memorialized and memorial messages are displayed publicly on our website.
– Your email address is never displayed publicly.
– You may request removal of a memorial by contacting us.

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4. DATA RETENTION

We retain your personal information for as long as:
– Your memorial candle is active on our website
– Your subscription remains active
– Required by law or for legitimate business purposes

You may request deletion of your data at any time by contacting us.

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5. COOKIES AND TRACKING

Our website uses cookies to:
– Remember your preferences
– Analyze website traffic and usage
– Process payments securely

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

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6. DATA SECURITY

We implement appropriate security measures to protect your personal information, including:
– SSL/TLS encryption for all data transmission
– Secure payment processing through PCI-compliant providers
– Regular security updates and monitoring

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

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7. YOUR RIGHTS

Depending on your location, you may have the right to:
– Access the personal information we hold about you
– Request correction of inaccurate information
– Request deletion of your personal information
– Opt-out of marketing communications
– Withdraw consent for data processing

To exercise these rights, please contact us at the email address below.

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8. CHILDREN’S PRIVACY

Our Service is not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child, please contact us immediately.

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9. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

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10. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

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11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

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12. CONTACT US

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: contact@missingyouforever.com
Website: https://missingyouforever.com

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By using Missing You Forever, you acknowledge that you have read and understood this Privacy Policy.